Deliveries, Returns, and Refunds

Fast delivery, easy returns, and hassle-free refunds.

We want you to be happy with any orders you place, which is why we make deliveries, returns, and refunds as clear as possible.

The following applies to all orders placed through our website. Please send returns for the attention of D. Lawton to: CES Distribution, Unit 6, Lea Hall Enterprise Park, Wheelhouse Road, Rugeley, WS15 1LH

Deliveries

Unless otherwise stated, all orders over £35 qualify for free packing and postage. For orders under £35, packing and postage charges apply, but they are clearly indicated to you before you place your order.

We normally use a courier such as Hermes.

Please note that we often run promotions for some of our energy-efficient LED bulbs, allowing you to qualify for free delivery even if the order is under £35.

  • Orders placed Monday to Friday (before 4pm) are dispatched within one working day
  • Orders placed over the weekend will be sent on a Monday

Standard delivery times are within 3 days for LED products sent by Hermes. For questions about expedited delivery options, please contact us at info@nullcooperativeenergysaving.coop.

Returns

In addition to five years of warranty coverage for all of our LED products, we also offer a 30-day return policy. If you’re not happy with your order for any reason, just return the undamaged item to us. But don’t forget you will need to pay for the postage/delivery method.

Provided you send back the product within this 30-day window, there are no questions asked. However, any voluntary feedback you do provide will be very helpful.

Refunds

As part of our returns policy, we also offer a hassle-free money-back guarantee. When we receive your returned item, we’ll start the refund on the next business day. And within 14 days, you will see a credit appear on whatever payment method you used to make the order.

If you have any questions about deliveries, returns, or refunds, contact our Energy Saving Team today. Alternatively, you can read our Terms & Conditions page.